Cancellation Policy

At K9 Design Pet Grooming, our talented groomers are paid on commission. When we accept your booked appointment, we block out the date and time in order to accommodate your pet.

In order to respect the time of our groomers, we charge a $25 late/no show fee if you fail to show up for your scheduled appt.

We understand that sometimes things come up and you may need to cancel/reschedule unexpectedly. If you are unable to make your appointment on time, please let us know no less than 1 business day in advance so we can attempt to schedule someone else in your spot. We are open Monday through Friday 8:00 AM to 6:00 PM and closed for all major holidays. Monday appointments must be cancelled or rescheduled by Friday at the close of business.